Customer Success Manager (m/f/x)

Sales & Success · Full-time · Hybrid

You look after partners from day one and make sure Spontanoo works for them.

Onboarding
Key Accounts
Retention

Apply now

By email to aufeinbier@spontanoo.app

Why we exist.

The best moments are unplanned. Yet today “spontaneous” often means “complicated”: calendars full, friends busy, and you end up at home again. Spontanoo shows what is starting near you right now and brings you together in small groups with people who are free too.

In the storesThe app is in the App Store and on Google Play.
Beta in ChemnitzThe beta is running in Chemnitz. This is where Spontanoo was founded.
Business ManagerHosts like bars, cafés and venues use it to give those meetups a place.

Our mission

The activity’s room: the group chat, a vote and the question from Spontanoo “Are you on your way?” with the button “On my way”

The role

Hosts and partners use the Business Manager to be visible on Spontanoo and to welcome guests. A partner who starts well stays.

What you will do

Guide new partners through onboarding and set up their profile and programme with them.
Be the first point of contact for questions and solve problems before they grow.
Look after our most important partners personally and check in with them regularly.
Notice early when a partner goes quiet, and win them back.
Collect feedback and pass it on to the product team in an organised way.

What you bring

Experience in customer care, account management or support.
You explain software patiently, also to people with little time for it.
You stay calm and reliable when something goes wrong.
You work in a structured way and keep track of many contacts at once.
A background in hospitality or events helps but is not required.

What to expect

An early stage: you define how we look after partners.
Real ownership and short lines in a small team.
A live product that partners in Chemnitz already use.
Hybrid work, with Chemnitz as our base.

How we work.

Three lines from our manifesto. They are not hanging on a wall, we work by them.

Output
> Hours.

We don't care when you work or where you are. As long as you deliver, you're free. 9-to-5 is dead.

Radical Truth.

We're honest with each other. Even when it hurts. That's the only way we grow. No “sandwich feedback”, straight talk.

Obsessed with Users.

We don't build for ourselves. We build for the people who want to celebrate life. Every feature has to make real life better, otherwise it doesn't belong in the app.