Delete account
How to delete your Spontanoo account and all associated data.
You can delete your Spontanoo account any time, right in the app or by email to our support. We permanently remove all associated data.
1. How to delete your account
The quickest way is the app: Settings > Account > Delete account. You confirm the deletion in two steps.
Alternatively, a short email to our support is enough:
Email to: support@spontanoo.app
Subject: Delete account
Body: Your registered phone number (to verify your identity) and your request to delete your account and all associated data.
We confirm the deletion by email and close the process within 7 working days. Your account is locked as soon as we get your request, so no one can act in your name.
2. What we delete
When you delete your account we permanently remove:
Profile data: name, photos, bio, age, location preferences.
Contact data: phone number, verified email (if stored).
Activity data: events you created, event attendances, chat messages (messages in group chats are anonymized so the chat history stays intact for other participants).
Connections: follower and following lists, saved places, achievement progress.
Device and push tokens we used to send you notifications.
3. What we keep for legal reasons
Certain data must be retained for a limited period for tax and commercial law reasons:
Payment receipts and invoices for premium purchases: 10 years (§ 147 AO — German tax code).
Moderation logs for reports and bans: 3 years (abuse prevention).
This data is pseudonymized and automatically deleted after the retention period expires.
4. Contact for questions
If you have questions about deleting your account or how we handle your data, contact us at support@spontanoo.app. Detailed privacy info is in our Privacy Policy.
Spontanoo UG (haftungsbeschränkt)
Henriettenstraße 45
09112 Chemnitz
Germany