You host. We protect.
Every event on Spontanoo comes with our Host Protection, currently free for all hosts.
Hosts think way too often about worst-cases: What if someone gets hurt? What if a guest gets aggressive? Who's liable if something breaks? These questions shouldn't keep you from running good events.
Host Protection takes that worry off your plate. Damage mediation, conflict mediation, 24/7 support: all included, no extra fee. Spontanoo isn't an insurance company, but we stand between you, your guests and, when it matters, the right authorities. You focus on hosting, we handle the rest.
24/7
Availability< 2 hrs
Response time100 %
CoverageFour building blocks, one promise.
Host Protection isn't a marketing term. Four concrete building blocks, each with a clear purpose and a defined process.
Damage mediation
If personal injury or property damage happens during a Spontanoo event, we mediate between the parties. We help you document the incident cleanly and communicate with guests or their insurers.
Conflict mediation
If something goes sideways between you and a guest, we mediate. Neutral, fast, and with experience from hundreds of similar cases.
24/7 support hotline
Acute problem during an event? Direct line to the Spontanoo team, by phone, chat or email. We're there when you need us.
Emergency escalation
For serious incidents we ban problematic users instantly and cooperate with authorities if needed. You don't have to handle the situation alone.
Three steps from incident to resolution.
01
Publish event
As soon as you publish an event on Spontanoo, Host Protection is active. No separate sign-up, no checkbox to tick.
02
Report incident
If something happens: open the event in the app and tap “Report incident”, or call our support hotline directly.
03
We take care of it
We review the case, handle communication and mediation, help with documentation and get back to you within 24 hours with next steps.
Common questions
Let's walk through it together.
Write to us with your specific case. We respond personally, usually within 24 hours.